Thank you for shopping with Leisure oen LLC. We want you to enjoy every product you purchase from us, but if you’re not completely satisfied, we’re here to help.

Return Window

Our return and refund policy lasts 30 days from the date of delivery. If more than 30 days have passed since you received your purchase, unfortunately, we can’t offer you a full refund or exchange.

Eligibility for Return

To be eligible for a return, your item must be:

  • Unused and in the same condition as when received

  • In its original packaging

  • Accompanied by a valid receipt or proof of purchase

Non-Returnable Items

Some items cannot be returned for hygiene and safety reasons, including but not limited to:

  • Personalized or engraved wine tools

  • Opened or used items (e.g., wine openers, stoppers, or glassware that show wear)

  • Clearance or final-sale items

  • Gift cards

  • Downloadable materials or e-guides

Partial Refunds

In certain situations, partial refunds may be granted (if applicable):

  • Items with obvious signs of use

  • Items not in original condition, or missing parts not due to our error

  • Items returned after the 30-day window

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund.

  • If approved, your refund will be processed and credited back to your original method of payment within 7–10 business days.

  • If rejected, we will provide a reason and, if applicable, suggest alternative options (e.g., exchange or store credit).

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account

  2. Contact your credit card provider — it may take some time before the refund appears

  3. Contact your bank, as processing times may vary

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 rayven@leisureoen.com

Exchanges

We only replace items that are defective or damaged upon arrival.
To request an exchange for the same item, email us at rayven@leisureoen.com and mail your item to:

Leisure oen LLC
4620 W McDowell Rd, Apt 2143
Phoenix, AZ 85035-4135
USA

Gift Returns

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Once the item is received and approved, a gift certificate will be emailed or mailed to you.

If the item was not marked as a gift or the gift-giver had it shipped to themselves, we’ll issue the refund to the original purchaser.

Shipping Returns

To return your item, mail it to:

Leisure oen LLC
4620 W McDowell Rd, Apt 2143
Phoenix, AZ 85035-4135
USA

You will be responsible for paying return shipping costs. Shipping charges are non-refundable. If your refund is approved, return shipping costs will be deducted from the total.

We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50. We cannot guarantee receipt of items without tracking.

Need Help?

If you have questions about our return and refund policy, feel free to reach out:
📧 rayven@leisureoen.com
📞 +1 (520)337-5292